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Stop whining from the sidelines; understand the effectiveness of protocol

Anthony Braggs | 1/31/2014, 11:44 a.m.

Complaining is a way of letting people know you have an issue with or concern about how things are being done. Whether it’s an issue with housing, or policing, inadequate snow removal, or bus or train infrequency—anything that affects your quality of life in a negative way—there is a protocol, a method, a modus operandi to address it. To get a resolution to these issues or whatever it is you are complaining about, you need to know the proper “protocol” relative to that situation.

If your local deli owner—or any establishment in your community, for that matter—performs or behaves in a manner unacceptable to what you deserve, effective protocol will check that situation. Everyone has someone to answer to in a chain to command. The deli owner has to answer to the community at large, so if they know service will cease and desist, they will change their tune on how they serve you.

Your local schools have chains of command, and every teacher is working at the disposal of every student. If their performance is below par and ineffective to the betterment of your child’s education, then the use of proper protocol will rectify that situation. Formal complaints will be a follow-up on the changes made to replace or reform said teacher. Problem solved.

Do not continue to accept below average treatment. Go to your block association, your elected official, your borough president, your Congress person; write to the president. Learn proper protocol and make a difference in your community.

Anthony Braggs is an MTA worker.