New York City Department of Homeless Services (243846)

Joslyn Carter has been named as administrator of the Department of Homeless Services, which is now part of the Department of Social Services. She will be key to implementing the mayor’s plan for transforming the provision of shelter to a borough-based approach.

“Having dedicated the majority of my working life to the Department of Homeless Services, I’m honored and excited to have the opportunity to help lead the implementation of the mayor’s new borough-based approach at DHS,” said Carter.

Carter has worked at the Department of Homeless Services for 13 years. She was most recently the associate commissioner of Family Intake within the New York City Department of Homeless Services. In that position, she oversaw the operation of the PATH, the intake site where families apply for shelter, and was responsible for the application process for all families seeking shelter in New York City.

With more than 35,000 applications yearly and a staff of 300, she was charged with ensuring that Family Intake operates 24 hours per day, 365 days per year, and that the application process complies with all regulatory guidelines.